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Money and Currency
1. Where can I withdraw cash?
There are many ABM/ATM’s located about ten minutes away from the hotel in the Rodney Bay area. You may get there using one of our readily available taxies, N.B. the taxi fare is payable directly to the driver. You may also exchange foreign currency and travellers checks at the concierge desk.
2. What currency do you use on the island?
Eastern Caribbean or EC Dollars as it is commonly called is the local currency and is accepted everywhere on the island. US Dollars can also be used but exchange rates may vary from place to place.
3. What is the exchange rate for the US dollar?
EC $2.60 (correct as of 09/10)
4. What is the exchange rate for the £ (Pound Sterling)?
EC $4.00 (correct as of 09/10)
5. What credit cards do you accept?
We accept most major credit cards; Visa, MasterCard and Discover. American Express and Diners are not accepted.
6. Can we place our taxi fare on our room bill?
This is not possible as the taxis are privately owned. Fares must be paid directly to the driver except in the case of an airport transfer that was organised prior to your arrival/departure.
7. Can I pay for my BodyHoliday on arrival?
Our payment policy states that full payment is required 21 days prior to arrival. When the booking is made we require a deposit of 3 nights accommodation.
1. Do you have facilities for kids?
We have a minimum-age policy which is 16 years and over. The age limit drops to 12 years and over during the following periods: Easter – April 10 to May 11, 2014; Summer – June 11 to September 4, 2014 and Christmas – December 7 to 27, 2014. These dates are the same for 2015, with the exception of Easter – March 24 to May 1.
2. Do you cater for handicapped persons or have handicap facilities?
The BodyHoliday at LeSPORT is not totally wheelchair accessible. There are elevators, but in most areas there are steps and ramps. Therefore, a handicapped person may find it difficult to get around comfortably in most areas. However, we do our best to assist our handicapped clients on wheelchairs in getting around to specific areas of the resort.
3. What types of current or electrical outlets are used in St. Lucia?
British three-pin 220-volt outlets are standard on the island. Most rooms are also equipped with American 110-volt outlets. If there is no 110-volt outlet in a room, transformers and/or adaptors may be obtained from the concierge. You are also welcome to bring along any adapters that you may need.
4. How close is the Hotel to the beach?
The BodyHoliday at LeSPORT is a beachfront property, meaning; you are only a few footsteps away from taking a dip in the Caribbean Sea.
5. Are newspapers available at the resort?
We do not carry any newspapers. However, there are public computers throughout the resort on which you can check the latest news updates.
6. Are there televisions in any of the rooms?
None of our guest rooms are equipped with televisions. We have found that this has been tremendously beneficial to our guests by enhancing the social life and the atmosphere of wellbeing. However so that guests can follow the important news and sports events from around the world, we do have a wide-screen television, located in the Clubhouse.
7. Is everything included in my BodyHoliday?
Everything you could possibly need is included in the price of your holiday. As you will see on both our website and in our brochure, it includes, in addition to your accommodation, all your meals, drinks, your programme of body treats, fitness, relaxation, sports (including golf and scuba), master classes, The BodyBalance and The BodyAware programmes, professional instruction in all activities and sports, personal fitness trainer and dietitian. It is quite simply the best value of any luxury resort. For full details, please refer to the What’s included button. Telephones calls, laundry and boutique items are of course at an extra charge and there are also a few ”extras”.
All supplements are clearly indicated (no misleading small print)
8. Can I use my mobile/cell phone from home here in St. Lucia?
Yes. If using the satellite systems with TDMA and GSM bandwidth. The Caribbean uses totally different frequencies from those in the US/ UK, therefore, clients should check with their mobile/cellular phone provider at home before travelling. On the island, you can also consult one of our three cell phone providers, Cable & Wireless, Digicel or Cingular Wireless. Mobile/cell phones can also be rented during of your stay.
9. Can we rent mobile/cellular phones while we are here?
Yes, Cable and Wireless (our local telecommunications company) rents out mobile/cellular phones on both a long term and short-term basis. More information can be obtained from our concierge desk at the hotel.
10. Can I get a discounted rate as a repeat guest?
The BodyHoliday is renowned for the recognition it gives to the huge number of guests who return time and time again. Over many years, The BodyHoliday has continued to upgrade its facilities, invest in more and more diverse activities, and provide a holiday experience that is equaled by no other. For these reasons it is not common practice for us to discount.
1. Is transportation from the airport to the hotel included in the cost of my holiday?
Airport transfers are not included. However, you can pre-arrange your transfer through your travel agent, or if you book directly with us, we will arrange your transfer and add it to the cost of your holiday. If you book through a Tour Operator, most companies will add the cost of your transfer to your holiday package.
2. Can you arrange an airport transfer on my behalf?
Transfers to the hotel can be prearranged at an extra cost of US$99.00 from Hewanorra International Airport (UVF) one-way. From The George F.L. Charles Airport, transfers can be pre-arranged at the cost of US$45.00 one way for up to three people. Travel time from the Hewanorra International Airport in the south of the island to the northern tip of the island, where the resort is located, is about one hour and twenty minutes. From the George F.L. Charles Airport, travel time is approximately twenty minutes depending on traffic.
3. Can helicopter transfers be arranged?
Helicopter transfers are also provided from Hewanorra International Airport to Vigie (George F.L. Charles Airport) at a cost of US$175.00 one-way. You will then be transferred from the (George F.L. Charles Airport) to The BodyHoliday at LeSPORT by car/ taxi. On departure, the helicopter transfer can be arranged at the same cost of US$175.00 per person each way from Vigie (George F.L. Charles Airport) to the Hewanorra Airport. This transfer includes a scenic tour of the west coast of the island. Please note that ground transfers are not included in the cost.
4. Can group transport be arranged and the cost split?
Taxi drivers usually charge a flat rate for up to three persons and a per person rate thereafter.
1. Can I get a room upgrade?
Room upgrades are subject to availability. This is based on a per person per night basis. A nightly single supplement applies for upgrades from a single room to a double room plus the upgrade charge.
2. How safe is the drinking water in the rooms?
The drinking water at The BodyHoliday at LeSPORT is very safe. Our water supply meets and surpasses the Ministry of Health’s regulatory standards. The water is regularly tested and chlorinated.
3. Do you have different type of pillows?
We provide both feather and foam pillows.
4. Is there a turndown service for every room?
5. I have been to The BodyHoliday at LeSPORT before and would like to stay in the same room. Is this possible?
It is possible, but we cannot guarantee it. Reservations will do their best to assign the requested room based on availability.
6. Can I keep my room later than the regular checkout time if we have a late flight?
We would love you to be able to hold your room for as long as you want however we cannot on account of the large number of daily arrivals that we have to prepare for. Our regular checkout time is 12 noon, and we do request that you check out of your room by this time. The penalty for late check out is US $80. You may request a late check out and wherever possible we will try to accommodate your request or provide a Courtesy room. In the event this is not possible, we request that you check out of you room at 12 noon, or the late penalty will be added to your room bill. Please be reminded that you have full use of all the facilities at the resort between your check out and your pick up.
7. If we check out of our room at 12:00 noon where are our bags stored until our departure?
Depending on your time of departure your luggage will be stored in our luggage room.
Weddings and Honeymoons
1. What do honeymooners receive?
Honeymooners receive champagne, fruit and a card upon arrival. A special honeymoon massage (which teaches couples how to massage each other) is added to your treatment schedules.
2. Can I purchase a gift for a guest getting married at the hotel or honeymoon?
Yes, we have the following gift ideas:
- Champagne – with clients name and a note printed on the bottle
- 1 Bottle Sparkling Wine
- 1 Bottle Bollinger Special Cuvee
- 1 Bottle Taittinger
- 1 Bottle R.D. Bollinger 1985
- 1 Bottle Dom Perignon
- 1 Bottle Weisser Burgunder
- Cheese Platter (2 persons)
- Flower Arrangement
- Fruit Basket
- Miniature Rum Set
- Spice Rack
- White Wine
- Red Wine
- St. Lucian Rum
For more information, email us at firstname.lastname@example.org
3. How do I go about purchasing gifts without having to call the hotel directly?
You can do so by fax (758) 450 0368 or by email: email@example.com
4. How long do I have to be on the island before I can get married?
Couples are required by law to be on the island for 3 workings days before they get married.
5. Do you have someone to iron my dress and suit/tux?
Yes. Our laundry team provides this service.
6. How can I contact the wedding coordinator?
You can contact your Wedding Coordinator through firstname.lastname@example.org
1. How do I arrange my spa appointments at the Wellness Centre?
Your BodyHoliday at LeSPORT includes a complete programme of health and wellbeing, which will include a number of pampering, and rejuvenating body treats. In order to ensure that all guests have treatments scheduled, the Wellness Centre team will have prepared these schedules prior to your arrival.
2. Can I reserve treatments before I get to the BodyHoliday at LeSPORT?
If there are any particular treatments that you would like to include in your schedule or any particular times of day that you would like to avoid when creating your schedule, you can let us know by emailing email@example.com or on fax# (758) 450 0368.
3. How far in advance shuold I book my spa treatments?
Feel free to book your spa treatments at least 2 weeks prior to your arrival.
4. Are the Wellness Centre therapists professionally trained?
Our own professional training team trains all of the Wellness Centre therapists. Our training team acquired their skills in France and Germany over a number of years. Periodically professional trainers from Europe and America are brought in to maintain the high standards of the Wellness Centre team. Masters from various disciplines such as Yoga, Tai Chi, Aerobics and other fitness pursuits visit The BodyHoliday every year to provide classes for our guests and whilst here, give invaluable training to the BodyGuide and BodyGuard team.
5. Can I pay for extra treatments?
Your Wellness Centre schedule is very comprehensive and your list of treatments has been carefully selected to complement the fitness and nutritional aspects of your holiday. Should you wish to repeat a treatment or try any of the inclusive or holistic treatments on offer you we will be happy to include them in your wellness centre schedule at a supplementary charge.
6. If I decide not to have my inclusive treatment, can I pass it on to someone else?
The daily inclusive treatments you are entitled to are for you only. If for whatever reason you decide not to have one of your treatments, you cannot pass it on to someone else.
1. What activities/classes are available?
Apart from the water sports and SCUBA diving activities; our Activities staff do land sports, which include ALL LESSONS i.e., Golf (Introduction, Elementary and Intermediate), Fencing (Introduction and Intermediate), Volley Ball (beach and pool), Archery (Introduction and Intermediate), Tennis (Introduction and Intermediate). Also included in our Land sports are Morning walks, and Bike Rides. Our Activities Programme also consists of a number of holistic classes such as Hatha and Restorative Yoga, T’ai Chi, Meditation and Pilates. Our Fitness Classes include BodyTone, BodyBurn, BodyCircuit, Martial Fun and AquaFun. The scheduling of these classes is subject to change on a daily basis. More information is available in our very informative weekly Activities Booklet.
2. Can I book activities/classes before I arrive at The BodyHoliday at LeSPORT?
You do not need to book the activities in advance, as they are open to everybody. If you want to however, you can, through the services of The BodyHoliday Specialists.
3. How safe it is to swim in the sea?
The sea at The BodyHoliday at LeSPORT is safe to swim in. If at any point the sea gets too agitated, we put up a Red Flag. When the red flags are flying on the beach, this means that our water sports staff considers the conditions to be dangerous. We would respectfully request that you do not go into the sea if the flags are up.
4. Is it alright to leave my personal effects on the beach?
Please remember that the beach is public, and so we recommend that personal belongings should not be left unattended.
5. Is diving included in the all-inclusive rate?
Day time beach dives are included but boat dives and night dive are not. Our scuba team can help you book diving excursions on the many reefs around the island.
6. Is the dive equipment included free of charge?
All equipment is provided however if you prefer you may bring your own. We do also hire out wet suits.
7. What happens if I’ve never dived before?
Persons who have had no diving experience are welcome to do the Introduction to Scuba class, which is 3 hours long. The class takes place Monday through Friday at 9:00 am. It entails watching a video, going out for practice in the pool after whcih, if you feel comfortable you go out into the ocean for a shallow dive – your first shore dive. You can also continue with one of two certification courses offers by the Hotel.
8. How long are the dives?
Area dives are long. Shore dives are 45 minutes.
9. Where do I dive while on holiday? Boat dives / shore?
Only day time beach dives are done here on property up to about 30ft in depth. Boat dives can be arranged at an extra cost. Snorkelling is done on property however if you want to visit the rest of the dive sites on the Island, we offer snorkel trips at an additional cost.
10. Do I have to book any water sports?
They can be booked, but it is not absolutely necessary. Weekly activities are provided.
11. What type of engine does the boat have for water skiing?
150 cc Marina (outboard) on an 18ft Bosten Whaile.
12. What type of sailing equipment do you have?
Hobbie Cat Sailing (4)
13. How much is the PADI Scuba Diver Course?
The PADI SCUBA Certification course takes up to 2 days to complete and dives are up to 40 ft. The cost is US$357.50. The PADI Open Water Certification course takes up to 3 days to complete and dives are up to 60 ft. The cost is US$550.
14. Do you offer night diving?
Night dives are offered twice weekly (weather permitting) at an additional charge of US$70. This charge includes use of equipment.
15. How often is the diving equipment inspected?
We maintain the highest standard of safety and cleanliness on all our equipment. The air tanks are visually inspected once a year and hydrostatically inspected ever five years. They were last inspected in October 2013.
16. What is the temperature of the water?
The water temperature ranges from 75 to 90 degrees Fahrenheit, 24 to 30 degrees Celsius throughout the year.
17. What is visibility like for diving?
Visibility ranges from 50 to 80 feet, 15 to 25 meters on most dives, to as much as 120 to 150 feet, 35 to 50 meters on exceptionally good days.
18. What is the min stay to complete the basic PADI course?
Basic PADI courses take 4 hours per day for three days.
19. Is snorkelling free?
Yes. Off shore snorkelling is.
20. What are the sizes of the sails and boards available?
4 meter – 6.3 meter sails / Boards, 305 – 335 cm.
21. Are there harnesses?
22. How strong is the wind?
15-20 m.p.h. (on a good day).
23. What hours can I surf?
10 am – 1 pm, 2 pm – 5 pm (as long as rescue boat is running).
24. Do I need to sign up in advance?
No. There is no need to.
25. What about sunfish sailing?
We have 3 sailboats available.
26. Do you have free weights?
Yes, dumb bells only – 5 lbs to 55 lbs.
27. Do you have a personal trainer?
We have a Gym Instructor / Personal Trainer, Julian Felix, on staff. He will work with you to design an exercise programme to help you achieve your personal fitness goals.
28. What type of cardio equipment do you have?
Treadmill Life Cycles, Bike, Step Master.
29. What kind of aerobic classes do you have?
We offer a range of Branded Aerobic classes: BodyTone, BodyBurn, BodyCircuit, BodyStretch, Martial Fun, Aqua Fun, Dance Fun, Absolution, Step This Way and On the Ball Golf
30. Where is the golf course and how do I get there?
The golf course is just two minutes away by taxi.
31. Is golf included in the cost of the holiday?
Pay for 9 holes at The St. Lucia Golf and Country Club and The BodyHoliday at LeSPORT will pay for an additional 9 holes.
32. What equipment do I need and can I hire equipment?
Golf clubs, balls and a cart/buggy, which can all, be rented at the Golf course.
The costs include:
Golf Clubs can be rented at a cost of US$ 20 for 9/18 holes
Golf Carts can be rented at a cost of US$ 35 per person for 9 or 18 (carts are mandatory)
Shoe rental US $10 for 9/18 holes
You can pre-book rounds of Golf prior to your arrival through The BodyHoliday Specialists.
33. What is the golf course like?
The course is a newly designed, fully irrigated 6829-yard par 71 championship golf course. For a closer look at the golf course, please visit www.stluciagolf.com.
34. What golf equipment is provided?
None, all must be rented at the Golf course.
35. What kind of golf attire is required?
Appropriate golfing attire is required. You may wear either shorts or trousers and polo shirts or shirts with collars. Proper golf shoes are also required. Golf shoes should have soft spikes or clubs, not metal ones and golf sneakers/trainers are allowed.
36. Where do the walks take place?
On the Island, through its forests to see some of the more scenic parts such as the Volcano and Gros Piton.
37. How do we get to the Soft Adventure Walks?
You are driven in Sports Utility Vehicles.
38. How much do the Soft Adventure walks cost?
Cost is US$150.00.
39. What attire is appropriate for walking?
You should wear comfortable clothing, hiking boots, or sneakers.
40. How long do the Soft Adventure walks last?
Walks are normally half day or whole day.
41. What sights are we likely to see?
Soufriere, The Sulphur Springs, Diamond Falls, The Pitons.
42. Do we need reservations for Soft Adventure walks?
Yes, sign-up at the Activities desk at least 48 hours in advance, (normally flexible) or with the BodyHoliday Specialists.
43. Do any of the tours involve overnight?
Yes. Turtle watching which normally happens from April to June.
44. Does the hotel or an outside agency run these tours?
The Hotel does run the tours.
45. If I have booked a tour, can I cancel it at any time?
Should the need arise where you need to cancel your tour this must be done at least 48 hours in advance of the scheduled departure. You may cancel with the Activities Desk or Concierge to avoid the penalty charges that will accrue otherwise.
46. Is it important to bring my confirmation slip with me if I am going on tour?
Yes, you should bring your confirmation slip with you when proceeding on tour. You will need to give this to the Soft Adventure Coordinator before the tour leaves the resort.
Restaurants & Bars
1. What can I expect on the breakfast and lunch menus?
The following applies to Cariblue Restaurant.
Breakfast (7:30 am – 10:30 am)
- Buffet 7 days a week (Local & International Cuisine)
- Live egg station feature (Your choice of omelette, poached egg, etc)
- English breakfast
- Danish pastries
- Fresh juices
- Fresh fruits, featuring local fruits from the island
Lunch (12:30 pm – 2:30 pm)
- Buffet 7 days a week
- Different themes everyday (Mexican, Indian, Mediterranean, Far Eastern, Caribbean)
Dinner (7:30 pm – 9:30 pm)
- A la Carte menu 6 nights a week (International cuisine with a local touch)
- Wednesday night Caribbean Buffet Night
- Most wines are included (However, some supplemental charges apply)
2. Is all the food focused around a healthier lifestyle is there a “non healthy” choice available?
Both options are available. All the restaurants serve items that can fit your special requirements. We also cater for vegetarians and those with special dietary needs. “Eat Well” denotes healthier choices.
3. What is the dress code for the restaurants?
Throughout your stay here with us we ask that you look presentable within the meal areas. Breakfast and lunch and also dinner in the clubhouse are all casual affairs, but we do ask that men wear shirts and women a sarong or wrap over their bathing suits. For dinner, the Cariblue restaurant and Cariblue Windows dress code is elegantly casual (i.e. no shorts, tee-shirts, slippers etc.). As for the dress code at TAO – your holiday finest!
4. Can you cater to special dietary requirements?
Yes, we can assess your specific needs and will establish a meal plan for your stay with us. You should liaise with our chef via our BodyHoliday Specialist through your web room before arrival. Alternatively, upon arrival at The BodyHoliday, you can speak to the chef.
5. How many bars do you have in the Hotel?
There are two bars at The BodyHoliday at LeSPORT.
The Clubhouse bar
Located in our Clubhouse, close to the beach with all day long drinks served directly at the bar and/or brought to you on the beach by our waiters. Open 9 am until 12:00am daily. Smoking is allowed. Dress code is smart casual.
The Piano Bar
Located in the main building by the Cariblue restaurant. This is where you will be enjoying aperitifs before dinner all in a musical ambiance with our pianist. After dinner the piano bar is open until the last person leaves the bar – it is your call on how long the evening will stretch out. Open daily from 7:00 pm. Smoking is allowed. Dress code: Casual.
6. What types of bar cocktails are offered?
We feature both alcoholic and non-alcoholic cocktails. To mention a few of the favourites: The Frozen Piton Flyer, The BodyHoliday at LeSPORT Crush and Rising Sun.
1. Are there any special items that I need to bring along with me?
You can bring your trainers, gym wear, long trousers and collared shirts for those special dinners at TAO and perhaps if you are terribly affected by mosquitoes, some insect repellent.
2.Where is the best place to go shopping?
In recent years, the range of shopping available in St. Lucia has become quite extensive. Local craft markets abound everywhere, where you can buy unique gifts and souvenirs to take home. In addition, St. Lucia boasts a number of shopping malls containing excellent fashion boutiques and speciality stores. In Castries, the capital city, just 20 minutes away, “La Place Carenage” and “Point Seraphine” offer extensive duty free shopping including the best in fine jewellery and perfumes.
3. What is the temperature like in St. Lucia?
The average high for St. Lucia is about 31 Celsius or 87 Fahrenheit and the lowest temperature is 25 Celsius or 77 Fahrenheit.
4. What is the weather like during the hurricane season?
St. Lucia is fortunate to be outside the main area of hurricane activity. We have year-round sunshine, although intermittent rain may be experienced from June to November. There is never a shortage of sunshine.
5. What is there to do outside the Hotel at night?
The BodyHoliday itself provides superb entertainment from some of St. Lucia’s most excellent musicians to entertaining shows. A regular, for instance, every week is St.Lucia’s top Jazz guitarist Ronald “Boo” Hinkson who has recorded with among others George Benson. However, it’s great to explore outside of the hotel and only a short distance away, you can find the Rodney Bay area that is full of nightlife that suits almost everyones desires. There is an eclectic range of bars and restaurants from fine French cuisine to Chinese, Indian and Italian counterparts, not forgetting local Creole food and entertainment. Taxis are readily available upon request; fares are paid directly to the driver. Of course there are times of year when St.Lucia puts on some great spectacles, and if you are lucky enough to be here, don’t miss them! (The St. Lucia Jazz festival (May) is rated in the top 5 music festivals in the world and has featured an amazing line up of artists including: George Benson, Santana, Patti LaBelle, Melba More, Jose Feliciano, Harry Belafonte and many more. And of course – you can never forget … CARNIVAL! July)
6. How safe is it venturing out alone?
Quite frankly, there are not many places that you can visit anywhere in the world that are as safe as St. Lucia. However, the wise traveller will always check with the new friends he has found on holiday for advice on the best places to go. It is always best to be careful and street wise.
7. Are there pubs & clubs to visit at night that are safe for tourists?
The restaurants, pubs and clubs that we spoke of above are perfectly safe. Our concierge will be glad to provide you with details.
8. Do you have a shop on property?
Yes, we have two boutiques on the property, both open from 9 am until 7:00 pm Monday through Saturday. 9:00 am until 5:00 pm on Sundays and Holidays.
9. What is the most popular season to visit?
Traditionally in the Caribbean, December through to May has always been the most popular season. This is to be expected because it offers wonderful tropical sunshine when North America and Europe are chilly. However, it has to be said that St.Lucia is suitable for a holiday at anytime of year and is very popular during the summer months also, particularly with honeymooners. (Did you know that during the recent World Travel Awards, St. Lucia was voted the World’s Number One Honeymoon Destination?)
10. When does the Caribbean get hurricanes?
Traditionally the hurricane season is from June until October however, St.Lucia is located outside of the main hurricane belt due to its southerly latitude. Most hurricanes occur much further North and St.Lucia is rarely troubled.
11. When is the Jazz Festival and how far is it from the Hotel?
The Jazz Festival occurs annually each May. The main stage events are located just about 10 minutes from the hotel. Comprehensive information and imagery can be found at www.stluciajazz.org
12. Is there anything happening at the resort during the Jazz Festival?
In past years, The BodyHoliday’s famous Oasis has been a favourite venue for the opening party to launch the festival and in addition, The BodyHoliday at LeSPORT also hosts a few of the fringe stage events. You will also be sure to see a few of the performers at The BodyHoliday as it is always one of the first choices for their accommodation. Be sure to check the Jazz Schedule on the link above for more information.
13. Is the hotel safe for a single woman?
Many Travel Agents, both in North America and in the UK, when asked where they would send one of their single female clients invariably come up with The BodyHoliday. Quite simply, this is because it is not only safe but a place where one feels totally at home. The BodyHoliday is not a singles resort but a place where singles and couples integrate perfectly. The team at The BodyHoliday takes great care in looking after single guests in simple ways, for example, regularly hosting “tables communal” at dinner.
14. How far is the nearest town?
The town of Gros Islet that incorporates the Rodney Bay area (Marina, shops, restaurants and bars) is five minutes away by car and the capital city of Castries is 20 minutes away.
15. Is the tap water safe to drink in St. Lucia?
The tap water on island is safe to drink, however you can certainly request bottled water (at an extra cost) if you prefer.