From getting a room upgrade to the quality of the drinking water are just two of the many questions our guests ask with regard to BodyHoliday rooms….
1. Can I get a room upgrade?
Room upgrades at BodyHoliday are subject to availability. This is based on a per person per night basis. A nightly single supplement applies for upgrades from a single room to a double room plus the upgrade charge.
2. How safe is the drinking water in the rooms?
The drinking water at BodyHoliday is very safe. The water is regularly tested and it surpasses the Ministry of Health’s regulatory standards.
3. Do you have different type of pillows?
BodyHoliday not only provides both feather and foam pillows, but has an extensive Pillow Menu for you to choose from.
4. Is there a turn down service for every room?
Yes, all rooms are turned down in the evenings and provided with organic tea and cookies.
5. I have been to BodyHoliday before and would like to stay in the same room. Is this possible?
It is possible, but we cannot guarantee it. Reservations will do their best to assign the requested room based on availability.
6. Can I keep my room later than the regular checkout time if we have a late flight?
We would love you to be able to hold your room for as long as you want however we cannot on account of the large number of daily arrivals that we have to prepare for. Our regular checkout time is 12 noon, and we do request that you check out of your room by this time. You may request a late check out and wherever possible we will try to accommodate your request or provide a Courtesy room. In the event this is not possible, we request that you check out of you room at 12 noon, or the late penalty will be added to your room bill. Please be reminded that you have full use of all the facilities at the resort between your check out and your pick up.
7. If we check out of our room at 12:00 noon where are our bags stored until our departure?
Depending on your time of departure your luggage will be stored in our luggage room.
8. What is the cancellation policy?
A 3 night deposit on valid credit card is required at time of booking. Balance of booking will be charged 45 days prior to arrival.
Cancellation Policy: (no penalty if cancelled at least 57 days prior to arrival date, unless stated otherwise) Cancellations fees as follows: 56 to 42 days: 25%; 41 to 28 days: 50%; 27 to 14 days: 75%;13 to 7 days: 90%; 6 to 0 days: 100%. The full booking amount is charged for no shows and early departures.
The above serves as the guest’s authorization for SunSwept Resorts to charge the credit card of the guest confirmed for the entire balance of the vacation according to the terms outlined here within.
Reservations will be processed in our local reservations office in St. Lucia.
Please review any possible international conversion fees which may apply to your credit card prior to booking with your credit/debit card company. The hotel will not be responsible for refunding such fees – as the hotel does not charge an international conversion/processing fee.
PASSPORT REQUIREMENTS UPDATE: Beginning January 23, 2007, ALL persons will be required to present a valid passport to enter (or re-enter) their countries.
ALL CITIZENS ARE REQUIRED TO HAVE A CURRENT PASSPORT WITH VALID EXPIRY DATE WITHIN 6 MONTHS OF TRAVEL IN/OUT OF ST. LUCIA
Optional travel insurance is suggested.
9. Is there any WIFI available?
“Wifi could be short for ‘worrying-infinitely’.
Our Guests come to BodyHoliday to avoid just that. Given the chance, this is the place for you to unplug and feel human again. For your personal convenience wifi is available in your bedroom, or in the Lobby and the Library.
Give us your body for a week, and we will give you back your mind.